Thank you for choosing to shop with us. The following terms and conditions make up our Shipping and Delivery Policy.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

Words that start with a capital letter have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

DEFINITIONS

FOR THE PURPOSES OF THIS DISCLAIMER:

The “Company” (also referred to as “the Company”, “We”, “Us” or “Our” in this Disclaimer) is:

TREK TIDE TRAVEL COMPANY LIMITED

P.O BOX 8020, G.P.O NAIROBI, EMBAKASI DISTRICT, EMBAKASI, AIR PORT NORTH ROAD, ASTROL BUILDING. NAIROBI-KENYA

Registration No. PVT-BEUE8GL9

The “Country” refers to: Kenya “Goods” refers to the items offered for sale on the Service, whether they are tangible or digital. “Orders” means a request by You to purchase Goods from Us. “Service” refers to the Website. Website refers to the URL accessible from https://edusoftfinder.com “You” refers to the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Digital Goods Delivery Policy

All Digital Goods purchased will be delivered via download or access grant, either by email, designated Website access, or any other access method (the “Delivery”). Delivery is considered complete when the purchased Digital Goods and their content are in Your possession by downloading it and/or by accessing it through Our Website or any other website via the internet, or made available to You. For the purpose of Refunds & Returns Policy, the Delivery date will be the date of the first download or access grant, regardless of the time of the first access by You.

Shipping Policy

Shipment processing times: All Orders are processed within 1-3 business days after receiving a confirmation email. Orders are not shipped or processed on weekends or holidays. You will receive another notification when Your order has been shipped. The processing time is in addition to the shipment time that varies according to the chosen shipment method and is determined by the shipment carrier.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via the email or telephone number you provided.

Shipping Rates & Delivery Estimates

Shipping is provided free of charge. The estimated delivery time varies based on Your location and is between 5 to 14 days.

Delivery delays can occasionally occur and are not always within Our control.

Shipment confirmation & Order tracking

When Your order has been shipped, You will receive an email notification from Us which will include a tracking number You can use to check its status. Please allow 24-48 hours for the tracking information to become available. If there are delays and the shipment hasn’t arrived within the estimated delivery time, please contact Us at the email provided under “Contact Us”.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to Your Order. All fees (such as tariffs, taxes, tolls, etc.) imposed during or after shipping are the responsibility of the customer.

DAMAGES

We are not responsible for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refunds & Returns

If You would like to request a refund or return, please first review Our Refunds & ReturnsPolicy on Our Website.

CONTACT US

If you have any questions about this Shipping Policy, You can contact Us:

By email: support@edusoftfinder.com

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